More than ever, the world is witnessing more self-service ATM machines in the banking and financial sector. This certainly presents unimaginable challenges to these institutions.
With stiff competition and accountability being top priority, finding the right integration between human and machines has become almost like a science. More machines means more maintenance issues to look into everyday.
Our solution is a rather novel one that we call IMOT. It stands for Intelligent Manager of Things.
What is IMOT?
We created this self-service management solution to eliminate the traditional chaos that came with operating ATM machine set-up and maintenance. Everytime an institution acquires a self-help machine, both hardware and software requires maintenance.
And it has to talk to the overall system in place. New generation machines with the latest software will be introduced in phases, but the old units are not taken offline as they are still in working order. Given time, the whole system becomes disparate and staff expertise expectantly becomes niche that no one is armed with the training to fix a problem if it isn’t their area!
This is where IMOT must be introduced for a unified approach to deal with crisis' that arise.
How It Works
- Multi-vendor Multi-device Realtime Monitoring
IMOT supports real-time monitoring via XFS standards as well as host-based monitoring for multivendor SST environments. It also supports monitoring of add-on SST devices and software components such as ink-staining smart doors and cassettes.
- Intelligent Unified Views
IMOT consolidates critical data into useful information for clear actions and decisions with unified views. Dashboard View provides a quick snapshot on the performance of the entire network, vendors, service providers and branches. It provides a quick assessment of key situations. Ticket View directs timely actions for critical system and service events. Drill-down information is available for each event.
- On-demand Intelligence with Infographics
Device, system and service data are captured and constantly analysed to provide on-demand intelligence. Performance and usage reports and online inquiry are available for terminals, branches and service providers. Performance tracking and benchmark are accessible on-demand to promote operational efficiencies. Online cash positions are also available to enhance the efficiency of cash management at branches and head-office.
- Collaborative Operational Model
Management of self-service terminals is increasingly complex and demanding with high expectations for better uptimes from hardware vendors, service providers and branch personnel. IMOT promotes collaboration between vendors, service providers and branches. This collaborative model allows common access to accurate information for timely updates that eliminate bottlenecks.
Rolling It Out
- Deployment Model
IMOT can be deployed in a bank’s existing environment. For SSTs that support XFS, all status messages can be routed via TCP/IP over the bank’s network to the OpenSys IMOT application server. Common access for external parties (vendor call centres, branch personnel and CIT service providers) will be via internet link; accessible from smartphones or notebooks for the purpose of status inquiry and service job status updates